Front of House & Event Assistant

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Please email jaz@ourhouseofchampions.com with your CV.

About the Company

House of Champions is more than a workspace. It is a professional home for ambitious people, built around creativity, connection, collaboration and wellbeing. The atmosphere we create matters, and the smallest details often make the biggest difference.

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About the Role

We're looking for a highly organised, energetic and people-focused Front of House & Event Assistant to help bring our brand to life. This is a role for someone who genuinely enjoys meeting people, creating great experiences, keeping operations running smoothly, and telling our story through engaging marketing and social media.

You'll be the first person our members and visitors meet, the driving force behind exceptional customer experiences, and a key support in helping House of Champions continue to grow.

This is a wonderful opportunity for somebody looking to thrive in a fast-paced environment and progress their career in marketing, or a school leaver who would like to kick-start their career in a fun and creative atmosphere.

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Key Responsibilities

Front of House & Member Experience

• Be the welcoming face of House of Champions for members, guests and visitors.
• Manage front desk operations and daily enquiries.
• Support member onboarding and ensure a seamless experience, including creating welcome induction packs and managing stock levels of merchandise.
• Build strong relationships with our community and proactively engage with members.
• Handle bookings, meeting room management and workspace scheduling.

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Operations & Facilities Management

• Support day-to-day operational activities.
• Maintain accurate records and reporting where required.
• Monitor supplies and coordinate ordering when necessary, supporting inventory management and monitoring office supplies.
• Ensure health, safety and housekeeping standards are maintained.
• Identify opportunities to improve processes and member experience.
• Take ownership of tasks and ensure they are completed to a high standard.

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Marketing & Events

• Work with the social media manager to create engaging content for platforms including LinkedIn, Instagram, Facebook and TikTok.
• Capture photos and videos of the workspace, events and community activities.
• Assist with planning and executing an extensive event programme with the Events Manager.
• Write and schedule monthly newsletters and community communications.
• Monitor social media engagement and respond to messages and comments.
• Upload events, marketing and news to the website on a weekly basis.
• Update marketing materials as and when required.
• Help promote member success stories, events and business highlights.
• Ensure all marketing activities align with the House of Champions brand.
• Help coordinate event logistics before, during and after events.
• Support event promotion and attendee engagement.

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What We're Looking For

Essential Skills & Experience

• Excellent communication and interpersonal skills.
• Confident using social media platforms professionally.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with a proactive attitude.
• Strong customer service mindset.
• Confident working independently and taking initiative.

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Desirable but Not Essential

• Experience in hospitality, customer service, events, marketing or co-working environments.
• Knowledge of Canva, Mailchimp, HubSpot or similar platforms.
• Experience with photography, videography or content creation.
• Sales or membership experience.
• A passion for entrepreneurship and business communities.